What are your shipping details?

• Fulfillment: 2–5 business days
• U.S. shipping: 3–4 business days
• Total time: 5–9 biz days
• We ship U.S. only. Tracking comes from Shopify once it leaves the facility.

What’s your return/exchange policy?

No refunds. Store credit only if:

• You contact us within 14 days
• The item is unworn/unwashed Exchanges? Totally. You cover return shipping, we hook you up.

No returns on:

• Sale items
• Stickers/accessories
• Lived-in chaos
• Anything beyond 14 days

My item is damaged or wrong?

Email us within 14 days with order number + pics: info@bigroaches.co. If it’s our fault, we’ll fix it. If it’s queso-related, you’re on your own.

How do I contact you?

• Email: info@bigroaches.co
• Instagram: @bigroaches.co
• P.O. Box 345, Irmo, SC, 29063
• Or fill out the form on our Bug Us page

Gift card info?

Gift cards are digital and delivered instantly. Use them anytime, on anything. No expiration, no regrets (or lots of regrets).